Numbers Availability Check IVR Set up Configuring IVR Path Type Call Management Call Queue (implemented using Teams) Call Reviews & Reporting Calls Calls – Inbound Calls Agents Associate Phone Numbers Agent Status Completed Calls Agents Agents can be configure in the Settings -> Contact Center -> Agents. Click on the “Add” button to add the employees with the selected phone number. For the selected employees in the list, other employee can make the call (click to call).
Agents Agents can be configure in the Settings -> Contact Center -> Agents. Click on the “Add” button to add the employees with the selected phone number. For the selected employees in the list, other employee can make the call (click to call).
